Appendix A: Troubleshooting Guide
Batches fail to transmit from a Scan Station or the Confirmation Viewer reports the Scan Station is down.
Right-click on the
Scan Station in the tree
view and click Properties.
2. In the Latest Statistics
group box, verify
that the Disk Full %
is not below the minimum
disk space configured on
the Scan Station. If it is,
attempt to free up disk space.
3. Verify that there is not a large
Error Batches or Unsent Batches.
If there are, attempt moving them back
to the Send directory and see if they
4. Check the error log and see if you
can determine the problem. If not, note
the Software Version and
send the log to Development.