Resolve Issue: Synergize Web Explorer freezes or takes a long time to retrieve documents
Use this article when the maximum number of documents to retrieve setting under Preferences is set too high. After a search in Synergize Web Explorer the retrieval of documents takes unreasonably long or freezes.
1. Using the Tools drop down menu select Preferences.
2. Using the Preferences window change the maximum number of documents to retrieve setting to 50 or less. Click OK.
3. After making changes use the logout icon to save the changes for the current user.
Note: If issues with document retrieval still occur, contact Microdea Support.
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