Over, Short, or Damaged Cargo Claims

The Overage, Shortage, and Damage (OSD) item type provides a way for a driver to communicate that something is wrong with the load. It is typically something that wasn't planned, such as damaged items in the load, or a problem finding or loading items. Typically, the problem justifies filing an insurance claim at some point later.

The over, short, or damaged (OS&D) claims feature allows the driver to report the overage, shortage, or damage information, receive and accept new claim information, and send documents and color photos to support the discrepancy.
If OSD is not configured on the TRANSFLO® back-end server, it still appears in the mobile app menu, but it won't be functional.
TRANSFLO® Express Server Administrator is used to set up the loads functionality for the TRANSFLO® Mobile+ Menu Administration Tool.
The OSD feature is often abbreviated OS&D.

Tip: Some KB articles contain just enough product information to get you started. Advanced details are hidden. Authorized administrators can log in to view both the public and private content. Transflo employees can request access here https://forms.office.com/r/dWg5RMr2fJ to get a Transflo MadCap ID. MadCap Software is our third-party CMS and cloud-hosting provider. Complete this internal web form to request access to the admin-only portion of any Transflo KB article.

Transflo would love your feedback on our solutions and the support we provide to you!

All rights reserved. Transflo believes the information in this publication is accurate as published; however, information is subject to change without notice. Use, copying, and distribution of any TRANSFLO software described in this publication requires an applicable software license. THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” TRANSFLO, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Transflo content appearing in third-party AI chat bots and other third-party sites might not be accurate. For the latest updates about Transflo products, visit transflo.com and knowledge.transflo.com.