Resolve Automation Error: The Object invoked has disconnected from its clients

Use this article to resolve Automation Error: The Object invoked has disconnected from its clients (with Abort, Retry, and Ignore buttons) when opening a document TIFF image file larger than 8.5 x 11.0 inches.

Graphical user interface, application

Description automatically generated

  1. Determine if the document size is more than 8.5 x 11 in.

  2. To check the file size, right-click the file and choose Properties.

  3. Click the Details tab.

  4. Divide the resolutions by 300 pixels per inch to get the equivalent measurements in inches.

  • Width/Horizontal resolution = 14263/300 = 47.5 in

  • Height/Vertical Resolution = 11271/300 = 37.57 in

  • The example document size is 47.5 x 37.5 in

2. If the document size is more than 8.5 x 11 in, you need to re-scan or downsample the document with proper size format.