Resolve Files that are Stuck in the Print Queue and Do Not Print

Use this article to resolve issues where you cannot print files from Synergize QuickLinks integration. Files are stuck spooling in a print queue and will not print because of the following error condition:

Java console entry Java.lang.OutofMemoryError: Java heap space

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To resolve this issue, follow these steps to increase the JVM value in the SynergizeQL.html file.

  1. Make a backup of the "Synergize" folder inside "wwwroot" folder before making the following change.

  2. Log onto the server hosting Synergize Web Services and navigate to the Synergize folder in the wwwroot folder.

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  3. Open the SynergizeQL.html file in Notepad as Administrator and set value to -xmx512m to increase JVM memory size then save. By default it should be set as -xmx100m. Use screen shots below as reference to update your setup.

    Graphical user interface, text, application Description automatically generated

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  4. Delete any stuck jobs from the print queue.

  5. On the user PC or terminal session, close the integration application, end the SynergizeQuickLink executable from Task Manager and try again.

  6. Synergize app pool may need to be recycled if this doesn't work through IIS Manager on the server side.