Resolve Issue: Synergize Process Designer Unresponsive or Crashes When Viewing a Process
Use this article if the Synergize Process Designer application becomes unresponsive, freezes, or crashes when navigating to processes. The process might show a Waiting status. The ApplicationLog table has become too large and failed to clear.
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Log in to the server and launch Synergize EMC.
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Get the name of the deployment database.
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Go to Microsoft SQL Server Management Studio and navigate to the database with the same name as the Synergize deployment.
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Run a SQL statement similar to below to truncate the dbo.ApplicationLog table.
TRUNCATE TABLE [DEPLOYMENT_NAME].[dbo].[ApplicationLog]
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Launch Synergize Process Designer and attempt to navigate through the processes. If the console is still not navigable, contact Support.
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