Transflo Synergize Knowledge Base
Transflo Synergize Product Info
|Top KB Articles for Synergize Users||Top KB Articles for Synergize Administrators|
|Explorer Lite||Synergize Server|
|External Approval Module||Synergize Process Server (SPS)|
|LoadPal Mobile Capture||Synergize Virtual Printer|
|Mobile Workflow||Synergize OCR Form Processing|
|Synergize Reports||Synergize Integration API|
Still Need Help?
Our Help Desk is available Monday to Friday
9:00 AM to 5:30 PM EST (6:00 AM to 2:30 PM PST)
Call: 813-386-6000 Ext: 3 or open a new help ticket...
(you can also send e-mail directly to Synsupport@transflo.com)
Frequently Asked Questions
A: Microdea (now a part of Transflo) supports many workgroup, departmental, and high-volume production Fujitsu scanners. All have excellent paper handling, image quality, and onsite support. Before purchasing a new scanner, you can always check with Microdea support to ensure that it is compatible. Synergize leverages the very best technology in the marketplace and supports scanners that are capable of meeting any scanning need including single and batch scanning, simplex and duplex scanning of various sizes, thickness, length, and color, and even scanning at high speeds while handling large volumes. We recommend scanners that are PaperStream compatible to reduce document preparation time and improve the readability of scanned images.
A: Experienced users can solve many issues themselves, but be careful! Our documentation cannot possibly include steps for customized configurations. The steps are often generic. Be advised that it is possible you might make a configuration change that prevents anyone, even our Support team, from recovering lost data. As a precaution, make frequent backups of your setup and config files. If you are unsure about any step, please contact Transflo Microdea Support for additional details.
A: No. Synergize is not subject to the log4ja vulnerability. Synergize has no connection to log4J libraries, therefore no action is required.
Summary of Log4j Zero-Day Vulnerability (that does NOT impact Synergize)
On Dec 9, 2021, security researchers discovered a flaw in Log4j code used for logging. Log4j is built on Java and has widespread use in software worldwide. The Log4j (or Log4Shell) bug is estimated to be present in over 100 million instances globally and was rated 10 of 10 on the Common Vulnerability Scoring System (CVSS) due to potential impacts it can have if leveraged by attackers. To learn more, see
https://nvd.nist.gov/vuln/detail/CVE-2021-44228. However, again, Synergize is not subject to the log4ja vulnerability. Synergize has no connection to log4J software libraries; therefore, no action is required.
A: To access the Synergize API documentation, see Synergize Integration API. To access the separate Transflo API, navigate to http://svc.transflomobile.com/integration/sdk/index#.