Replace Your Old 3G ELD and Harness with a New Compliant Product

All the major wireless network carriers including AT&T, Verizon, and Sprint have implemented a process known as 3G sunsetting or 3G end-of-life (EOL) to make room for faster 4G and 5G devices. To purchase a new device and replace your old device, follow the steps below based on the type of account you have already established with Transflo: fleet or retail.

Tip: Only Transflo T7 and G7 ELDs are subject to 3G sunsetting. These devices have serial numbers starting with G7. Transflo T9 ELDs (known as T-series ELDs) are already 4G-compliant and do not need to be replaced as part of 3G sunsetting.

 

  1. Decide which end-of-life ELD and harness you have now that needs to be replaced. We are offering the following four (4) device replacement options:

    • OPTION 1: You have a 3G Geotab device and need to replace it with a new Geotab device purchase (majority of customers). An available new 16-pin harness (HRN-GS16K2 $30.00) is also available if needed.

      See specs at https://transflomarketplace.com/product/geotab-go9/.

    • OPTION 2: You have a Volvo 2014 or newer HRN-CM24Y1 and HRN-CE10K2* (see below)

    • OPTION 3: You have a Mack 2006-2018, HRN-CM24Y1 (+) HRN-CK10K2* (see below)

    • OPTION 4: You have a Mack 2019+, HRN-CM24Y1 (+) HRN-CE10K2* (see below)

    Note: Items marked * include a bundle only option for these customers. See the next step.

     

  2. For Volvo/Mack customers, follow these additional details below for your ELD and harness:

    • Volvo 2014+, HRN-CM24Y1 (+) HRN-CE10K2*

      New Geotab 4G (Go9) replacement devices using a standard 16-pin harness are not compatible with 2014 or newer Volvo trucks. When replacing a previously installed 3G device with a new 4G device, combo harnesses HRN-CM24Y1 (+) HRN-CE10K2 must be ordered and installed to mitigate a potential thermal issue.

      See specs at https://transflomarketplace.com/product/geotab-g09-and-hrn-cm24y1-with-hrn-ce10a2/.

      WARNING! Failure to purchase and install the correct harness in your Volvo may result in damage to the device or vehicle.

       

    • Mack 2006-2018, HRN-CM24Y1 (+) HRN-CK10K2*

      New Geotab 4G (Go9) replacement devices using a standard 16-pin harness are not compatible with 2006 and newer Mack trucks. When replacing a previously installed 3G device with a new 4G device, combo harnesses HRN-CM24Y1 (+) HRN-CK10K2 must be ordered and installed to mitigate a potential thermal issue.

      See specs at https://transflomarketplace.com/product/geotab-g09-and-hrn-cm24y1-with-hrn-ck10k2/.

      WARNING! Failure to purchase and install the correct harness in your Mack may result in damage to the device or vehicle.

       

    • Mack 2019+, HRN-CM24Y1 (+) HRN-CE10K2*

      New Geotab 4G (Go9) replacement devices using a standard 16-pin harness are not compatible with 2006 and newer Mack trucks. When replacing a previously installed 3G device with a new 4G device, combo harnesses HRN-CM24Y1 (+) HRN-CE10K2 must be ordered and installed to mitigate a potential thermal issue.

      See specs at https://transflomarketplace.com/product/geotab-g09-and-hrn-cm24y1-hrn-ce10a2/.

      WARNING! Failure to purchase and install the correct harness in your Mack may result in damage to the device or vehicle.

       

  3. Your new device might be branded Transflo or Geotab on its face plate. Either way, your device is a genuine OEM Geotab device.

  1. Fleets with 10, 20, or more registered drivers or trucks are being handled by the Sales and Support teams at Transflo. Your account should already have received e-mail from Transflo. If not, contact your Transflo account representative or Support.

    We are offering the four (4) device replacement options listed above under ELD Replacement Specifications. When you order, have the following information ready:

    • Current device serial number

    • VIN number (to validate harness type)

    • DOT number

    Note: Your current ACH payment setup will remain the same (no changes).

     

  2. After receiving your new device, replace each old 3G ELD in the Transflo Telematics portal. Complete the device swap instructions as explained in the following video: 

    Tip: (Optional) As a fleet customer, your reporting automatically updates for any given unique vehicle before and after the device is swapped out; however, you can add your old device serial number in the comments section and the date if you prefer to simply have this data on record. The device swap is seamless so you will not lose IFTA reporting data or fuel tax information generated by the old number. In other words, it is not necessary to enter the old serial number (device ID) in the comments; it can be useful, but isn’t required.

     

  3. After receiving your new device, complete the 3G Device Termination Request form to submit a request to terminate your old 3G device (you can enter one or more devices on the same form):

    Transflo 3G Device Termination Request Form

    Important! You must submit a request to terminate your old devices or they will continue to be billed, even after the devices are replaced. Failure to contact us requesting device termination will result in additional non-refundable charges on your account. Once a device is terminated, it is rendered inoperable and cannot be activated for future use. No exceptions.

    Tip: Support for the steps on this page is available at https://www.transflo.com/transflo-eld-support-center/.

     

As a retail customer, you can purchase a new 4G ELD at a physical store location such as Love's, Pilot, or TA, or you can follow the steps below to order online. Either way, as a retail customer who uses only the Transflo HOS app (and not a Mobile Plus app subscription) and who purchased your new ELD online or at a retail location, once you get your replacement device, you must complete all the steps in Update Your Device ID.

Follow these steps only if you are a retail customer and want to purchase your own replacement ELD online:

  1. To make your own ELD replacement purchase, go to https://transflomarketplace.com/ and decide which end-of-life ELD and harness you have now that needs to be replaced. We are offering the four (4) device replacement options listed above under ELD Replacement Specifications.

  2. Fill in the fields:

    1. Enter your current (old) Device ID (aka device serial number).

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    2. Enter your VIN.

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    3. By default, your old device is terminated within 15 days of the order date. To set a termination date beyond that 15-day period, enter a valid date in MM/DD/YY format.

      Example: 05/18/22

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      Important! Transflo reserves the right to force-terminate 3G devices after a certain period has transpired with or without notice and cannot extend your requested date indefinitely.

       

  3. Verify the exact replacement item you want to order. Transflo is offering the four (4) device replacement options listed.

  4. (Optional) Select the Add a New 9-pin Harness option only if you need to replace your current harness.

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  5. Click ADD TO CART.

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  6. Scroll to the top and click or tap View your shopping cart.

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  7. In the resulting menu, choose CHECKOUT.

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  8. Enter your billing and shipping info. Complete all sections. Scroll to the bottom of the page to enter payment details including credit card number, expiration date, and card code.

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  9. Select PLACE ORDER.

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  10. Check your e-mail inbox for order confirmation.

    Note: Orders are filled in the order received and can take up to 60 days. Your current credit card billing setup will remain the same (no changes).

     

  11. As a retail e-commerce customer who uses only the Tranflo HOS app, complete all the steps in Update Your Device ID.

    Tip: If you ordered through the E-Commerce page, your old device is auto-terminated within 15 days or by the termination date you entered, whichever is longer.

     

    Important! You must submit a request to terminate your old devices or they will continue to be billed, even after the devices are replaced. Failure to contact us requesting device termination will result in additional non-refundable charges on your account. Once a device is terminated, it is rendered inoperable and cannot be activated for future use. No exceptions.

    Tip: Support for the steps on this page is available at https://www.transflo.com/transflo-eld-support-center/.

     

 

As a retail customer who uses only the Transflo HOS app (and not a Mobile Plus app subscription) and who purchased your new ELD online or at a retail location, once you get your replacement device, you must complete all the steps in Update Your Device ID.

Tip: If you ordered through the E-Commerce page, your old device is auto-terminated within 15 days or by the termination date you entered, whichever is longer.

 

Important! You must submit a request to terminate your old devices or they will continue to be billed, even after the devices are replaced. Failure to contact us requesting device termination will result in additional non-refundable charges on your account. Once a device is terminated, it is rendered inoperable and cannot be activated for future use. No exceptions.

Tip: Support for the steps on this page is available at https://www.transflo.com/transflo-eld-support-center/.