Send and Receive Chat Messages

Use the chat feature to exchange in-app messages with another driver, a dispatcher, or another authorized user.

 

  1. On the dashboard, tap Chat. This feature can appear in the bottom navigation bar, as a Chat with Dispatch tile, or as a Chat menu item or dial.

    Reminder: Depending on possible product configuration changes for your specific fleet, it is possible that user interface labels, buttons, links, dials, tiles, icons, colors, logos, and placement on the screen can change. Features can also be hidden from your view based on permissions. In the documentation, we cover a default setup with screen examples that are generally similar for smart phones and tablets running either iOS or Android OS. Adjust certain steps, if needed, to reflect your actual device and product configuration.

  2. If you have more than one fleet associated with your profile, the Messages screen appears. Tap the fleet that you want to communicate with. If you only have one fleet on your profile, the Chat screen opens.

    A blue or red dot indicates you have one or more unread chat messages from people in this fleet.

  3. To send a message or respond to a message, tap in the message box, type your message, and then tap Send.

  4. Your message is sent.

  5. You can continue to exchange messages with your dispatcher or other drivers.

Note: Users cannot delete chat messages. Only the last 100 messages appear; any remaining older messages are auto-deleted at the network server level for the platform.

Frequently-Asked Questions about Chat Messages

No. The app loads the last 100 messages and deletes any remaining older messages to preserve memory and storage space. Therefore, for most users, there is no need to clear their message history. Any performance issues associated with periodically loading the last 100 messages should not occur with regularity among multiple user sessions; however, you might need to enable storage permissions (in your privacy settings) for the Transflo mobile app to allow it to cache chat message data. At least one user has reported that the performance of the chat message feature gets progressively worse to the point where the app is noticeably slower but we cannot confirm this; one user has suggested that clearing the cached app data or even uninstalling and re-installing the app is sometimes necessary to restore proper performance of the chat message feature.

If you are impacted by this feature, we encourage you to voice your concerns to your fleet manager who can contact their designated Transflo account representative or contact Support to let them know to what extent you believe the performance of the chat message feature is impacting your work. You might be able to reproduce a known issue that potentially impacts other users and have the defect scheduled and fixed in a future update. Conversely, slow performance might be the result of exchanging 100 long chat messages, an older phone, battery, mobile OS, or a slow data or wireless network connection, especially when accessing the chat message feature.

No. To conserve mobile storage and memory, the app loads only as many as 100 of the most recent messages. Any remaining older messages are deleted at the network server level for the platform.

 

 

View a demonstration of these steps in one or more Transflo videos: