Transflo Mobile+ Knowledge Base
Frequently Asked Questions:
A: For new drivers or teams who do not have a lot of time for setup and training, he recommends that new drivers start with the following minimal set of KB articles to get up and running fast:
After you register, get loads, and scan documents, be sure to review any optional features you are using. Popular examples include:
A: Transflo Mobile+ runs on Apple iPhone, iPad, or iPod touch devices with iOS 11.0 or newer and on Google Android 9.0 or newer smart phones or tablets.
A: No. Due to the number of issues associated with new beta releases, we cannot support users who attempt to run Transflo Mobile+ on any current or future beta releases of mobile operating system software.
- The developer beta of an OS release is an experimental build of the software subject to change at any time and is intended for developers to test access and compatibility of new software and to optimize apps before final public release.
Beta builds of new operating system software releases are typically not available to the general public; Apple, Google, Microsoft, and other companies restrict them to developers and beta testers.
If you decide to participate in an early-access beta program for your operating system, be advised that any app (including the Transflo Mobile+ app) may no longer function as expected.
A: Yes. To learn how you can integrate the Transflo Mobile+ document and photo scanning engine functionality in your own apps, contact a Transflo Sales team member and ask about our software development kit (SDK).
A: If you change your HOS log status, remember to swipe down, enter your annotation (reason why), and then tap Save.
Under Choose status, you can change the HOS log status from ON to OFF or SB (sleeper berth).
- Swipe down to add a required note (annotation) to the log and then tap Save.
- For OFF or SB, it is important to stop driving. To avoid unexpected status changes or violations, you should frequently verify your HOS duty status is correct.
To learn more, see the following Transflo Driver Tips and Videos:
A: Transflo Geotab electronic logging device (ELD) and hours of service (HOS) features run in either app. You can decide which app you want your drivers to use: the standalone HOS app or the more advanced Mobile+ app.
In most cases, because it includes other features, you are better off using the Transflo Mobile+ app.
As an owner operator or driver who has picked up a retail ELD for a monthly subscription paying by credit card, you typically use the Transflo HOS app which allows you to register and start your subscription directly through the app on your smartphone, tablet, or mobile device.
As a fleet or corporate client with a signed contract with Transflo (Pegasus Transtech), have your drivers download the Transflo Mobile+ app which is designed to accommodate even more services we offer such as document scanning, load management, and messaging.
A: See the Transflo Mobile+ App Release Notes.
A: You can find videos on our video page hosted at vimeo.com. The following popular video (updated June 1, 2023) provides an excellent overview of the Transflo Mobile+ app:
A: If the serial number starts with G7, upgrade your ELD! Those errors often indicate you are still attempting to use an older third-generation (3G) device. Any device serial number that begins with a G7 is no longer going to function and needs to be replaced due to the industry-wide end of 3G device support. To learn more, see End of Support for 3G Devices.
A: Yes! Drivers can use the Transflo Mobile+ app to satisfy FMCSA requirements for drivers to prepare a DVIR at the completion of each workday and submit the appropriate signed reports to the motor carrier upon their return to the home terminal.
A: Yes! Use the Transflo Mobile+ app on your phone to check-in and bypass the welcome center.
A: Yes! When the driver confirms the truck is loaded and signs the eBOL, the eBOL and audit trail information can be sent to any relevant shipper, carrier, consignee, or broker parties to confirm the information is correct before the driver leaves the yard.
A: Yes! Carriers, brokers, and shippers can push the electronic bill of lading or eBOL to the Transflo Mobile+ app where the driver can confirm the truck is loaded and electronically sign the eBOL which is then transmitted back to the relevant parties as proof of delivery or ePOD.
A:Yes. Drivers can view all shipping documents that are sent to the Transflo Cloud available in the Transflo Mobile+ app. When the driver arrives at the consignee or receiving dock, these documents can be sent by email or SMS text message for the receiver to review, add notes, and then electronically add a signature. When delivery is complete and the ePOD is electronically signed, the ePOD returns to the Transflo platform in the cloud (over the internet) where it is delivered in seconds back to you (the carrier, broker, or shipper).
A: To access our API documentation, follow these steps:
Navigate to Transflo API.
Select Transflo Shipper API in the drop-down menu.
Expand each grouping to see the REST API endpoints related to each tag.
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