Reset My ELD HOS Password

As a driver for a fleet ELD customer, you can reset your HOS password in Transflo Telematics or MyGeotab. They are essentially the same; however the steps are slightly different:

Reset My HOS Password in Transflo Telematics

 

1. On your mobile device, launch a web browser app such as Safari or Chrome.

2. Navigate to https://my.transfloeld.com/your-database-name.

   Attempt to log in to the Transflo Telematics web portal with the same credentials you use to log in to your existing Transflo applications.

3. If you cannot log in, the message Invalid user name or password appears.

4. Click Forgot password?

   

5. On the Reset Password page, enter your username (typically your email address) and database name if you know it. Click OK.

   

6. Check your email inbox for instructions to reset your password. The reset link will expire one hour from when it was sent.

7. If your username is not a valid email address in the system, ask your fleet administrator to reset your password.

Reset My HOS Password in the MyGeotab Portal

1. On your mobile device, launch a web browser app such as Safari or Chrome.

2. Navigate to https://my.geotab.com.

3. Enter your username (email) and fleet database name and click Next.

   

4. Click Forgot password?

   

5. On the Reset Password page, enter your username (typically your email address) and if you know your database (optional) enter it too.

   

6. Check your email inbox for instructions to reset your password. The reset link will expire one hour from when it was sent.

7. If your username is not a valid email address in the system, ask your fleet administrator to reset your password.

 

If you are an owner-operator or small fleet driver who purchased your ELD at a retail store location, follow these steps to reset your ELD and HOS password:

1. On your mobile device, launch a web browser app such as Safari or Chrome.

2. Navigate to our secure HOS registration site (also known as the Transflo HOS web portal):

   https://hos.transflo.com.

3. On the HOS portal Login page, click Forgot Password.

   

4. On the next screen, enter your e-mail address (the original e-mail address you used when you first registered your ELD) and click Next.

   

5. Go to wherever you view your e-mail inbox. Log in to your email account, open the email message from Transflo and click the Reset password link. The reset link will expire one hour from when it was sent.

   

6. On the Reset Password page, enter your new password and type it again to confirm.

   

   

   Tip: Passwords must meet the following minimum security requirements:

   • eight (8) characters
   • one (1) uppercase letter (ABC...)
   • one (1) number (123...)
   • one (1) special character such as $ ! @

7. Click Save.

You can reset a password, allow a user to reset their own password when they log in again, or unlock a user who has locked themselves out after too many bad guesses:

1. On your mobile device or workstation, launch a web browser app such as Safari or Chrome.

2. Navigate to https://my.transfloeld.com/your-database-name.

3. Log in to the Transflo Telematics web portal. (You can also log in at https://my.geotab.com.)

4. In the main menu, navigate to People, Users and Drivers.

5. Select a user in the table to open the Edit User page.

6. On the User tab, do one of the following:

   • If the User (Email) field is an email address, enable the Force password change on next login toggle. The user will receive an email with instructions on how to reset their password through their web browser.

   • If the User (Email) field is not an email address, click Reset Password and specify a password that meets User account policy requirements.

7. Click Save.

8. If you just need to unlock a user:

   1. In the main menu, navigate to People, Users and Drivers.

   2. Select a user in the table to open the Edit User page.

   3. Locked users have a red lock icon by their name. Administrators answering the call from locked users can unlock them by clicking the Unlock button.

   4. In the resulting pop-up window, click Unlock to unlock the user, or Cancel to return to the User Edit page.

As a security feature in these modern times of phishing attacks, malware, and the dark web, it is possible for you as a driver or ELD user to lock yourself out of your own account.

How? You might accidentally set off the session timeout (user lockout) feature in MyGeotab if you attempted to login and reached the maximum number of failed login attempts during the authentication period. For example, if set to four (4) attempts and you tried unsuccessfully to log in four (4) times, you will be locked out for up to 30 minutes.

Follow these steps:

1. Remember your password and enter it carefully next time. You don't want to be locked out. It's no fun.

2. If you are locked out (it happens, don't beat yourself up) try to be patient and remember your account is locked to prevent some bad actor out there from repeatedly hacking their way into your account through brute force.

3. Do not try to reset your own password during lockout. You cannot click Forgot Password during the 30-minute lockout time.

4. Even if you suddenly remember your password, you are still locked out. That's how a good security lockout feature works.

5. If you cannot wait up to 30 minutes, contact your fleet administrator to unlock your user account by following the steps given elsewhere in this KB article. If you are not sure, administrators can also go into MyGeotab and determine whether a user has been locked out.

6. As a best practice, clear your browser cache. You want to clear cookies so you can log in fresh again when the lockout expires or is removed.