Set Up a Transflo Mobile+ Account

1. As a driver, first look in your email inbox or SMS text messaging app for an invitation to register. For many drivers, an optional invitation might come from a generic automated Transflo account (tfxhelp). You should recognize the name of your fleet, carrier, 3PL, or broker on the invitation. Open the email or text message on your smartphone or tablet. It will include links to download the mobile app.

2. If you didn't receive an email or text invitation from your carrier, you can download the TRANSFLO® Mobile+ app directly from the Google Play or App Store depending on your device. (The same links are typically provided in your invitation if you got one.)

   

3. Install the app but do not run it yet.

4. If you received an invitation, go back to the invitation text message or e-mail and tap Register with Your Carrier.

   

   If you did not receive an invitation, launch the app.

5. On the next screen, tap Begin Registration.

   

6. Read the License Agreement page and tap Agree.

7. On the next screen, enter the Fleet ID (the same field might appear as Recipient ID) for your carrier, fleet, sponsor, broker, or authorized recipient assigning you loads. They are often known as a recipient because they will be tracking the load and receiving all the load documents you send them.

   

   Tip: If you drive for an owner-operator, refer to the Welcome e-mail from Transflo for your assigned fleet ID. If you drive for a carrier, contact your fleet manager for your assigned fleet ID.

    

8. Complete the remaining fields (typically name, email, and phone) and then tap Next.

   

9. You might be prompted about the fleet you are about to add. Tap Proceed.

   

10. Complete one or more custom fields such as Driver ID, Description, Password, Driver License (DL) Number, Truck, or Vehicle Type and then tap Next or Done. These fields can be configured by different carriers with some required and some optional. For example, in the Driver ID field, you might enter jsmith-123 or ask your fleet manager who might have a policy where they want you to enter a unique employee ID badge number or such.

    

11. (Optional) To add another recipient (fleet or broker), tap Add Another Fleet or Add Another Recipient. A fleet or recipient is any entity who can assign loads or who can receive your electronic load documents such as a fleet or broker.

    

12. When ready, tap Submit Registration.

    

13. If prompted to receive notifications about loads, tap Allow.

    

14. If your carrier has configured this step, on the Pending Activation screen, tap Proceed to go to the Mobile+ app dashboard. Switch over to your e-mail and click your personal account confirmation link.

    • If you do not receive a confirmation email, tap Resend e-mail.

    • (Optional) To start the entire registration process over from the beginning, tap Start Over.

      

15. You might see the Fleet Profile Added message. For now, tap OK. To add or change fleets (also known as recipients), tap the three-line ≡Actions menu.

    

    To learn more about adding or removing fleets, see Set Up Recipients, Fleets, or Brokers (New Design). Your currently selected fleet appears at the bottom of the screen:

    

16. If you see the following Alert message, tap OK.

    Alert: Fleet <fleet_name> has chosen the Modern view for all drivers. The layout will be adjusted to the Modern view.

17. If the Background Location Usage screen appears, tap OPEN APP SETTINGS and allow location access. See Allow Location Access.

    

18. If you use an integrated electronic logging device (ELD) for driver hours of service (HOS), you can log in to Transflo HOS where you can select your tractor and trailer.

    

Important! You cannot remain logged in to the HOS, ELD, and Telematics app or online portal on multiple devices. Use the HOS features on one and only one device at a time. For best results, set your duty status to OFF and verify it remains OFF when you are done driving.

If your login screen looks like the one shown below, you are using a special edition of Transflo Mobile+ known as the in-cab edition or in-cab.

• As a driver, you will need your unique driver ID assigned by your fleet admin in the system used at your company.

• In-cab was designed for tablets and has a different driver login screen that validates driver IDs against a customer-specific fleet management system.

  

To log in to in-cab, follow these steps:

1. Enter your Fleet ID provided by your manager or fleet administrator.

2. Enter your User ID. Ask your fleet admin if your user ID format is a full e-mail address or a short user name known as a driver ID.

3. Enter your Password.

4. Enter your Driver ID. The Driver ID field appears only if you entered an email address in the User ID field. If your fleet admin tells you to enter your driver ID in the User ID field, the Driver ID field is typically hidden.

   

   Tip: If your fleet admin has configured your in-cab solution to use an integrated electronic logging device (ELD) for driver hours of service (HOS), the user ID and password you enter are validated against the Transflo ELD and HOS online portal. If you haven't already registered as a new user in that system, you should register at this time.

   To learn more, see the Telematics KB.

5. If you need to clear a field and start over tap X.

6. Tap Login.

7. If the Background Location Usage screen appears, tap OPEN APP SETTINGS and allow location access. See Allow Location Access.

   

8. If your fleet admin has configured your in-cab solution to use an integrated electronic logging device (ELD) for driver hours of service (HOS), you will be logged in to HOS where you will now need to select your tractor and appropriate trailer if applicable.

   

   See Change My Assigned Vehicle or Truck and browse other topics in our Telematics KB.

9. Other points to keep in mind if you use the in-cab edition, especially if you plan on using both the in-cab edition and your own mobile device with the Mobile+ app:

   • If you want to view your loads on both the in-cab system and on your own mobile device, your login credentials must be exactly the same.

     

     Important! You cannot remain logged in to the HOS, ELD, and Telematics app or online portal on multiple devices. Use the HOS features on one and only one device at a time. For best results, use the in-cab system and log out when you are done driving.

   • To log in, the mobile app does not require a driver ID but the in-cab edition does.

   • The settings you can configure are also different in the in-cab edition.

     • You cannot update the registration information.

     • You cannot access the Update User Information menu option or tile from the in-cab edition.

   • The in-cab edition allows you to register and log in with a non-email driver ID. (As a system integration developer or fleet admin, be aware that a placeholder email is still created in the back end formatted as {fleetid}-{driverid}@company.xyz.)