Deliver a Shipper-to-Consignee Load

As a driver, you can start a route to deliver a load for a carrier or broker. See Start a Route and Deliver a Load. (Your activity in the mobile plus app changes the load status from available to accepted to in-transit to delivered. For any load, you can also review its chat messages, scanned documents, stops, and, maps.)

You can also deliver similar loads for shippers where you arrive at a shipper location, pick up a load, depart from the shipper, and arrive at a consignee destination for the delivered load.

Important! Scroll to the bottom of this KB article to view an important note about new Load Workflow features coming to the Transflo Mobile+ app.

 

 

Follow these steps:

  1. On the Load Details screen, swipe the Start slider at the bottom of the screen to the right.

    Move the Start slider at the bottom to the right.

  2. Set the time of arrival on the Status screen. Scroll through the hours (numbers on the left) and minutes (numbers on the right) to choose the time of arrival.

  3. Tap Send in the top right corner of the screen.

  4. Swipe the Picked up slider on the bottom of the screen to the right.

    Or tap Pickup.

  5. On the pop-up window, tap any of the menu items to scan additional documents or photos. For example, some drivers are asked to submit a photo of their load, the trailer, or a properly secured tarp.

  6. Once complete, tap Done on the bottom of the pop-up window.

  1. Move Slide to the right, and it will display as Arrive at Pickup/Delivery, to move onto the next steps.

  2. Once a load has been confirmed (reference Signify Arrival at Shipper Address), swipe the red Slide button on the bottom of the screen, to the left.

  3. The slider button displays Arrive at Pickup/Delivery, to signify that the user is ready to proceed to the next steps.

  1. Swipe Slide on the bottom of the screen to the right. Once you have departed the shipper address (reference ), swipe Slide, at the bottom of the screen, to the right.

  2. Enter a prompt on the next screen, then tap Send. On the Status screen, you can enter a Description_Prompt or choose a List, but these fields are optional. Once complete, tap Send at the top.

  3. Tap the Delivered button. Tap the DELIVERED button, on the bottom right-hand corner of the screen.

  4. Add additional photos or tap Done. On the pop-up window, the user can tap any of the tiles, to scan additional documents or photos. Once complete, tap Done, on the bottom of the pop-up window.

  5. Move Slide to the left to Empty Call.

 

View a demonstration of these steps in one or more Transflo videos:

 

 

Note: This KB article is about the classic features in Loads 1.0 which will be upgraded to a completely new and improved Loads 2.0 driver workflow experience in late 2025 and early 2026. To learn more about Loads 2.0, see the New! Loads 2.0 KB. As a driver, use the KB articles that match the screens and steps you see in your Mobile+ app.

 

How Fleets Will Be Upgraded from Loads 1.0 to Loads 2.0

  1. As a fleet manager, you will receive an initial e-mail notification.
  2. Over the next two (2) weeks, a Transflo administrator will create your core load workflows and save them as templates so you can modify them in the future if you need.
  3. One (1) week before your migration date, you will receive another follow-up reminder e-mail. Work with your customer success manager to firm up a day and time window for your upgrade. For example, Tuesday, December 3 between 7:00 am and 7:00 pm (12-hour cutover).
  4. On your migration day and time, your drivers will need to restart their devices and might need to un-install and then re-install the latest Mobile+ app and register again.
  5. As a fleet manager or training instructor, it is very important that you provide all your drivers with their driver ID, the right fleet ID, and other essential registration data.
  6. By the end of the cut-over period, your drivers will now be using the new Transflo Load Workflows to manage all the required and optional steps to deliver their loads, submit load documents, and complete any other tasks you assign.
  7. To learn more about the Load Workflow 2.0 features for drivers, fleet administrators, and the developer SDK and API options, see the New! Loads 2.0 KB.

 

White label apps such as Crete, KLLM, Decker, Averitt, and many more and in-cab edition tablets will be updated in Summer 2026.