Report Lost or Damaged Cargo

If your edition of the mobile app supports this safety feature, you can report a mistake, theft, shrinkage, inventory receiving or outbound loss, damage, vandalized tarp, or a spilled load, all collectively known as OS&D (over, short, or damaged) cargo. You can submit any supporting documents or photos to your carrier, dispatcher, fleet supervisor, or the inventory, warehouse, receiving, or shipping team.

The steps below apply for all releases. When you download or upgrade to the latest release (R6.0 in August 2023), you get new screens for adding documents and photos but the steps you take are generally the same. To view more details about the new R6.0 scanning user interface, see Scan and Send Load Documents.

Reminder: Depending on possible product configuration changes for your specific fleet, it is possible that user interface labels, buttons, links, dials, tiles, icons, colors, logos, and placement on the screen can change. Features can also be hidden from your view based on permissions. In the documentation, we cover a default setup with screen examples that are generally similar for smart phones and tablets running either iOS or Android OS. Adjust certain steps, if needed, to reflect your actual device and product configuration.