Known Issue: Label1 Fleet ID Cannot Scan Documents

As a user or driver experiencing a temporary known issue with the Transflo Mobile+ app Document Scanning features in October 2024, use this KB article to resolve your issue.

After your Mobile+ app receives its update to 6.1.5.3 on Android OS or 6.2.x on Apple iOS devices, you might encounter the following known issue on or around October 3-17:

The Scan Documents or Document Scanning menu item is no longer visible.

This issue impacts only a subset of drivers with a configured Recipient ID or Fleet ID set to Label1.

Four (4) workarounds are available. You can wait for a patch, submit your documents using another method, or immediately fix this issue yourself by adding your fleet recipient again (and deleting your previous recipient) or by performing an uninstall/re-install of the app and then re-register as if you were a new user again.

 

 

Keywords: 

  • Why does the scan part keep disappearing

  • no way to scan paperwork

  • I am unable to upload paperwork

  • The app will not open completely

  • I cannot get this to scan

  • App updated can’t use it different screen

  • My TRANSFLO app is not giving me an option to scan my BOL documents.

  • App not scanning pictures

  • My TRANSFLO mobile app does not give me the option to snapshot my bills

  • I’m trying to submit document (bill of lading) no option to do so

  • i am not able to scan and send documents

  • I don’t see where to scan documents. Just a a blank screen

  • I can’t open the chat screen on my app

  • I need help getting to the scan document

  • my transflow homepage has not been working and loading properly

  • My main page is blank

  • it does not give me an option to snap a picture of my bills

  • Need to flow paperwork can’t get to that screen

  • My app is not working

  • TRANSFLO won’t let me scan documents

  • Can’t scan on app

  • App doesn’t scan

  • Scanning won’t show on screen

  • Cannot scan papers

  • Can’t find scan documents

  • Cannot scan my documents

  • TRANSFLO is not working

  • My scan document is not coming up

  • My TRANSFLO changed from operating screen

  • Why does my Home Screen keep disappearing?