Known Issue: Label1 Fleet ID Cannot Scan Documents

As a driver or other type of user experiencing a temporary known issue with the Transflo Mobile+ app Document Scanning features first identified back in October and November 2024, use this KB article to resolve your issue.

After your Mobile+ app receives any update after 6.1.5.3 on Android OS or 6.2.1 on Apple iOS devices, you might encounter the following known issue:

The Scan Documents or Document Scanning menu item is no longer visible.

Some users have reported their entire Home screen disappears and goes blank.

This issue was believed to impact only a subset of drivers with a configured Recipient ID or Fleet ID set to Label1; however, as late as February 2025, additional users appear to be impacted.

Four (4) workarounds are available. You can wait for a patch, submit your documents using another method, or immediately fix this issue yourself by adding your fleet recipient again (and deleting your previous recipient) or by performing an uninstall/re-install of the app and then re-register as if you were a new user again.

 

No action required.

Estimated: unknown recurring issue

For example, use eBOL or ePOD with electronic signatures, use a self-service kiosk, or another method.

See https://knowledge.transflo.com/express/Default.htm or Send Load Documents thru Transflo.

Estimated Time: 5 minutes

 

  1. Add the Label1 fleet again. See Set Up Recipients, Fleets, or Brokers (New Design).

  2. Remove the old Label1 fleet entry.

  3. Launch the mobile app again.

  4. On Apple iOS devices, you can tap User Settings, Device Settings, and then tap the Refresh Configuration button.

Estimated Time: 10 minutes

 

  1. Remove (uninstall) the Transflo mobile app from your mobile device.

  2. Re-install the latest new version of the Transflo Mobile app and register as a new user. See Set Up a Transflo Mobile+ Account.

  3. Verify your Fleet ID (or recipient ID) is set to the correct ID for your fleet (for example, Label1).

 

 

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