Set Up a Transflo Mobile+ Account

Most drivers (85%) will need to complete all steps below.

Exception: If you are using a company-specific custom app or white label app, follow the company-specific instructions provided by your training guide or fleet supervisor. If your fleet is using the in-cab edition, skip registration and go to this page instead: Start Transflo Mobile+ In-Cab Edition.

1. As a driver, first look in your email inbox or SMS text messaging app for an invitation to register. For many drivers, an optional invitation might come from a generic automated Transflo account (tfxhelp). You should recognize the name of your fleet, carrier, 3PL, or broker on the invitation. Open the email or text message on your smartphone or tablet. It will include links to download the mobile app.

2. If you didn't receive an email or text invitation from your carrier, you can download the TRANSFLO® Mobile+ app directly from the Google Play or App Store depending on your device. (The same links are typically provided in your invitation if you got one.)

   

3. Install the app but do not run it yet.

4. If you received an invitation, go back to the invitation text message or e-mail and tap Register with Your Carrier.

   

   If you did not receive an invitation, launch the app.

5. On the next screen, tap Begin Registration.

   

6. Read the License Agreement page and tap Agree.

7. On the next screen, enter the Fleet ID (the same field might appear as Recipient ID) for your carrier, fleet, sponsor, broker, or authorized recipient assigning you loads. They are often known as a recipient because they will be tracking the load and receiving all the load documents you send them.

   

   Tip: If you drive for an owner-operator, refer to the Welcome e-mail from Transflo for your assigned fleet ID. If you drive for a carrier, contact your fleet manager for your assigned fleet ID.

    

8. Complete the remaining fields (typically name, email, and phone) and then tap Next.

   

9. You might be prompted about the fleet you are about to add. Tap Proceed.

   

10. Complete one or more custom fields such as Driver ID, Description, Password, Driver License (DL) Number, Truck, or Vehicle Type and then tap Next or Done. These fields can be configured by different carriers with some required and some optional. For example, in the Driver ID field, you might enter jsmith-123 or ask your fleet manager who might have a policy where they want you to enter a unique employee ID badge number or such.

    

11. (Optional) To add another recipient (fleet or broker), tap Add Another Fleet or Add Another Recipient. A fleet or recipient is any entity who can assign loads or who can receive your electronic load documents such as a fleet or broker.

    

12. When ready, tap Submit Registration.

    

13. If prompted to receive notifications about loads, tap Allow.

    

14. If your carrier has configured this step, on the Pending Activation screen, tap Proceed to go to the Mobile+ app dashboard. Switch over to your e-mail and click your personal account confirmation link.

    • If you do not receive a confirmation email, tap Resend e-mail.

    • (Optional) To start the entire registration process over from the beginning, tap Start Over.

      

15. You might see the Fleet Profile Added message. For now, tap OK. To add or change fleets (also known as recipients), tap the three-line ≡Actions menu.

    

    To learn more about adding or removing fleets, see Set Up Recipients, Fleets, or Brokers (New Design). Your currently selected fleet appears at the bottom of the screen:

    

16. If you see the following Alert message, tap OK.

    Alert: Fleet <fleet_name> has chosen the Modern view for all drivers. The layout will be adjusted to the Modern view.

17. If the Background Location Usage screen appears, tap OPEN APP SETTINGS and allow location access. See Allow Location Access.

    

18. If you use an integrated electronic logging device (ELD) for driver hours of service (HOS), you can log in to Transflo HOS where you can select your tractor and trailer.

    

Important! You cannot remain logged in to the HOS, ELD, and Telematics app or online portal on multiple devices. Use the HOS features on one and only one device at a time. For best results, set your duty status to OFF and verify it remains OFF when you are done driving.