Do Not Search Private ID Numbers in the Public KB

Do not search on unique private ID numbers. Do not waste time searching for personal, private, or company-specific information. You will get no results. You cannot search for documents, loads, trailers, e-mail addresses or other personal information in a public knowledge base (KB) or in the chat bot. We cannot publish any unique personal or private data.

You can search the public knowledge base (KB) and chat bot for help with general Transflo product features. Just enter one or two keywords (never enter unique ID numbers or private data):

 

Private Search Examples

Do not search on unique private ID numbers, dates, or cities. You won't get any results. (You would not want anyone to see your load documents, personal e-mail, or other private data anyway.)

  • Document Confirmation Numbers: Do not search the bot or KB for your private documents. Instead, enter your Doc ID at https://viewer.transfloexpress.com. These are 16 alpha-numeric characters (####-####-####-####) such as MP212D4FBNP5U6M1 or LV26-123D-XGH4-ZA2D.

    For help, contact your fleet manager, supervisor, or administrator.

     

  • Load ID: Do not search the chat bot or KB for a broker, carrier, or load ID such as 396481, 5116849, or 71945297. You can search for a load in the mobile app on your device. See Search for Loads.

    For help, contact your fleet manager, supervisor, or administrator.

     

  • Vehicle ID or Trailer ID Number: Do not search the bot or KB for a company-assigned trailer number. See Change My Truck, Trailer, Vehicle, or Shipment.

    For help, contact your fleet manager, supervisor, or administrator.

     

  • e-Mail Address: Do not search the KB or chat bot for your private e-mail address. If you forgot your password, experience login failure, or have trouble logging in to a supported Transflo product, see Reset My ELD HOS Password or contact Support (see How can I contact a live agent or a real person in Transflo Support?).