Known Issue: Error 500
Error message 500 can temporarily prevent you from sending or receiving chat messages. The error is associated with the potential failure of a server. To resolve the issue, you just need to power OFF your device and then power it back ON again.
The following steps usually clear the error:
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Tap OK or tap Proceed to dismiss the error message.
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Close the Mobile+ app.
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Power OFF your mobile device.
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Power ON your mobile device to restart it.
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Launch the Mobile+ app.
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This should result in your device connecting to a working server.
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