Known Issue: Blank Screen Cannot Scan Documents

As a driver experiencing a temporary known issue with the Transflo Mobile+ app Document Scanning features first identified back in October 2024, use this KB article to resolve your issue.

After your Mobile+ app receives any update after 6.1.5.3 on Android OS or 6.2.1 on Apple iOS devices, you might encounter the following known issue:

The Scan Documents or Document Scanning menu item is no longer visible.

Some users have reported their entire Home screen or dashboard disappears or goes blank.

This issue was believed to impact only a subset of drivers with a configured Recipient ID or Fleet ID set to Label1; however, from February 2025 through September 2025, additional users appear to be impacted.

Five (5) workarounds are available. You can wait for a patch, submit your documents using another method, or immediately fix this issue yourself by adding your fleet recipient ID again (and deleting your previous fleet or recipient ID), refreshing the configuration, or by performing an uninstall/re-install of the app and then re-register as if you were a new user again.

 

Estimated Time: unknown recurring issue impacting a small subset of users; additional research and integrated live environment testing is required and ongoing.

No action required at this time; however, if you continue to experience this blank screen issue, you are encouraged to report it to your fleet supervisor or administrator who can escalate the issue to our Support team.

Estimated Time: 10 minutes

For example, use eBOL or ePOD with electronic signatures, use a self-service kiosk, scan with TransfloNow software, set up Workflow AI so you can e-mail documents or send them in a SMS text message, or use another method.

See https://knowledge.transflo.com/express/Default.htm or Send Load Documents thru Transflo.

Estimated Time: 5 minutes

 

  1. Remove the old fleet ID entry.

  2. Add the fleet ID again. See Set Up Recipients, Fleets, or Brokers (New Design).

    Contact your supervisor to get your fleet ID. See What is My Fleet ID?

  3. Close the Mobile+ app and then launch the mobile app again.

Estimated Time: 5 minutes

 

On Apple iOS devices, you can tap User Settings, Device Settings, and then tap the Refresh Configuration button.

See Refresh Your Transflo Mobile App To Fix Potential Problems.

 

Estimated Time: 10 minutes

 

  1. Make sure you are in a safe location and your device has a good data or wireless (Wi-Fi) network connection.

  2. Remove (uninstall) the Transflo mobile app from your mobile device.

  3. Re-install the latest new version of the Transflo Mobile app and register as a new user. See Set Up a New Transflo Mobile+ Account.

  4. Verify your Fleet ID (or recipient ID) is set to the correct ID for your fleet (for example, CarrierFleet123).

  5. Contact your supervisor to get your fleet ID. See What is My Fleet ID?

 

 

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