Known Issue: Blank Screen, No Scan Option, Cannot Scan Documents

As a driver experiencing this unique rare temporary known issue with the Transflo Mobile+ app Document Scanning features, use this KB article to resolve your issue.

In the Mobile+ app on Android OS or Apple iOS devices, you might encounter the following known issue:

The Scan Documents or Document Scanning menu item is no longer visible.

Some users have reported their entire Home screen or dashboard disappears, is white, empty, or goes blank.

This issue was believed to impact only a subset of drivers with a configured Recipient ID or Fleet ID set to Label or Label1; however, during 2025 additional users appear to be impacted.

Five (5) workarounds are available. You can wait for a patch, submit your documents using another method, or immediately fix this issue yourself by adding your fleet recipient ID again (and deleting your previous fleet or recipient ID), refreshing the configuration, or by performing an uninstall/re-install of the app and then re-register as if you were a new user again.

 

 

Estimated Time: 3 minutes

 

  1. In the Transflo Mobile+ app, at top left, tap the ≡Actions menu.

  2. Tap the correct fleet at the top of the screen.

  3. Tap Fleet Management.

  4. Tap your fleet.

  5. Tap Edit. Verify the info is correct. For this workaround, you do not have to make any actual changes.

  6. Tap Save.

  7. Now you should be able to go back and see the Scan Documents button on your dashboard, main menu, or Home screen.

  8. If you need help, see Set Up Recipients, Fleets, or Brokers (New Design). Contact your supervisor to get your fleet ID. See What is My Fleet ID?

 

Estimated Time: 5 minutes

 

  1. Remove the old fleet ID entry.

  2. Add the fleet ID again. See Set Up Recipients, Fleets, or Brokers (New Design).

    Contact your supervisor to get your fleet ID. See What is My Fleet ID?

  3. Close the Mobile+ app and then launch the mobile app again.

Estimated Time: 5 minutes

 

On Apple iOS devices, you can tap User Settings, Device Settings, and then tap the Refresh Configuration button.

See Refresh Your Transflo Mobile App To Fix Potential Problems.

 

Estimated Time: 10 minutes

 

  1. Make sure you are in a safe location and your device has a good data or wireless (Wi-Fi) network connection.

  2. Remove (uninstall) the Transflo mobile app from your mobile device.

  3. Re-install the latest new version of the Transflo Mobile app and register as a new user. See Set Up a New Transflo Mobile+ Account.

  4. Verify your Fleet ID (or recipient ID) is set to the correct ID for your fleet (for example, CarrierFleet123).

  5. Contact your supervisor to get your fleet ID. See What is My Fleet ID?

 

Estimated Time: 10 minutes

For example, use eBOL or ePOD with electronic signatures, use a self-service kiosk, drop in a TripPak envelope, scan with TransfloNow software or Velocity client on your Windows PC or laptop, set up Workflow AI so you can e-mail documents or send them by SMS text message, or use another method.

See https://knowledge.transflo.com/express/Default.htm or Send Load Documents thru Transflo.

Estimated Time: Unknown. For this recurring issue impacting a small subset of users, additional research and integrated live environment testing is required and ongoing.

No action required at this time; however, if you continue to experience this blank screen issue, you are encouraged to report it to your fleet supervisor or administrator who can escalate the issue to our Support team. If you contact Support alone, your issue will be resolved with a workaround; however, if several different admins from different carrier fleets call in to report that hundreds of users are experiencing the same issue, it is more likely the escalated issue will be scheduled for a future update.

 

 

 

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