No Internet Connection or No Network Connection Detected

Because loads, load location tracking, driver location tracking, ELD location tracking, geo-fences, chat messages, navigation, Drivewyze, CoPilot, and document submissions require access to a network, the Transflo Mobile+ app requires your device to have a live data plan or wireless network access. When you start the Transflo Mobile+ app, in just a few seconds it makes multiple attempts to connect to your pre-chosen network. You can set up a data network from a major mobile communications company like Verizon, T-Mobile, ATT, and others. Or, you can establish a wireless network (Wi-Fi) connection.

If you are in a remote area, tunnel, or otherwise busy, be patient. You might simply need to wait until you can connect to a stronger network or Wi-Fi signal later.

If Transflo Mobile+ detects your network connection, the following screen appears:

  • Dashboard or Home screen: This means you are a registered user and have a network connection.

  • Login screen: This means you have a connection but are not yet registered or need to log in again.

 

If Transflo Mobile+ cannot detect your network connection, even after multiple attempts, you might see one of the network connection error status messages described below in this KB article.

 

 

 

  1. If Transflo Mobile+ cannot detect your network connection, the following message might appear:

    No network connection detected.

  2. Tap OK.

  3. Go to your Android or iOS settings and turn on your data plan connection or a local public or private wireless network (Wi-Fi) connection.

    • Make sure you are not in a tunnel or remote area where your device simply cannot reach the network.

    • Because loads, chat messages, navigation, and document submissions require access to a network, the Transflo Mobile+ app requires your device to have a live data plan or wireless network access.

 

 

  1. If Transflo Mobile+ cannot detect your network connection, the following message might appear:

    No Internet Connection

    The app will automatically continue when an internet connection is available.

    You can wait or exit and return later.

  2. Tap an option:

    • WAIT: Tap this option if you believe your connection signal should soon be strong enough. The app will enter real-time network monitoring mode and will keep trying to connect.

    • EXIT APP: If you are in a remote area, tunnel, or otherwise busy, be patient. You might simply need to exit the app until you can connect to a stronger network or Wi-Fi signal later. Your data network provider might also be experiencing a temporary loss of signal.

  3. When Transflo Mobile+ detects your network connection, the following screen appears:

    • Dashboard or Home screen: This means you are a registered user and have a network connection.

    • Login screen: This means you have a connection but are not yet registered or need to log in again.

 

 

  1. If you tapped WAIT in a previous No Internet Connection message and Transflo Mobile+ still cannot detect your network connection, the following message might appear:

    Waiting for Connection

    Unable to connect to the internet. The app will automatically continue when an internet connection is available.

    You can also close the app and try again later.

  2. Choose one:

    • Keep waiting (nothing to tap). The app is already in real-time network monitoring mode and will keep trying to connect. While you are waiting, you could also check the status of your network settings on your phone or tablet.

    • Tap CLOSE to exit the app and try again later.

      • If you are in a remote area, tunnel, or otherwise busy, be patient. You might simply need to close the app until you can connect to a stronger network or Wi-Fi signal later.

      • Your data network provider might also be experiencing a temporary loss of signal.

      • Wi-Fi works only when you are near an access point or mobile hot spot. Unless it is public, you will need a Wi-Fi password to connect your device to a private wireless network.

 

  1. If Transflo Mobile+ cannot detect your network connection, the following message might appear:

    Network Error

    We're having trouble connecting. Check your Wi-Fi or cellular signal, move to an area with better coverage, and try again.

  2. Tap Try Again.

  3. Make sure you have established a network connection in your settings:

    • Set up a data network from a major mobile communications company like Verizon, T-Mobile, ATT, and others.

    • Or, you can establish a wireless network (Wi-Fi) connection.

 

 

 

  1. Go to Settings. The steps and screens vary based on your version of Android OS or iOS.

  2. You can turn on mobile data. Also make sure Cellular Roaming is turned ON.

    Android Examples:

    iOS Example:

  3. Or you can turn on Wi-Fi.

    Android Example:

    iOS Example:

  4. You can also use both data and Wi-Fi. Your device will auto-switch if needed to keep you connected.