Report a Traffic Accident

Please drive safely. If you are involved in a traffic accident, follow these steps to capture a photo and send the bill of lading document to your fleet operator.

 

The steps below apply for older releases. A new photo capture and document scanning user interface is now available if you download or upgrade to the latest release (after July 31, 2023). To learn more, see Scan and Send Load Documents.

 

  1. If you or others are injured, call 9-1-1. Turn on your flashing hazard lights and set up flares, reflective orange safety triangles, or traffic cones.

  2. On the Dashboard, tap Main Menu and then scroll down to tap the Safety tile.

    On some devices, your Dashboard or main page includes a Safety item. You might have to tap Main Menu first and then select Safety. You might need to swipe up-down or left-right to locate the Safety menu item.

  3. On the Safety screen, tap Report Accident.

  4. Tap the green Call Hotline button to place a call to your carrier safety incident reporting center to obtain a reference number, then tap Next.

  5. Fill out the Accident Data form and then tap Next.

  6. Upload accident photos or documents:

    1. To include a new photo in your accident report, tap TAKE PHOTO. You can also use this option to scan and send a document.

    2. To use photos or documents already stored on your mobile device, tap ADD EXISTING.

    3. When done, to continue, tap Next.

  7. (Optional) Tap the green USE CAMERA button, to scan a new document.

    1. To crop or trim the image, drag the blue circles at each corner.

    2. To make any adjustments to the document, use the ROTATE, BRIGHTNESS, and FORMAT buttons at the bottom of the screen and then tap Next.

  8. Review the list of documents. Add more or tap X to remove a document. When done, tap Next.

  9. On the Send Confirmation screen:

    • To take more photos or attach more images, tap Add Photos.

    • To upload more documents, tap Add Pages.

    • To submit all the forms, photos, and document images, tap Send All.

    • To delete all photos and document pages to start over, tap Discard All.

  10. After you select Send All, the Confirmation screen appears with a confirmation number. You can also find the confirmation number in the app Notifications feature or outside the app in your e-mail. Use the confirmation ID if you want to pull up the accident report documents again within the next 14 days at transfloexpress.com.

  11. Tap Close to go back to the Safety menu.

Tip 1: To optimize camera photos and prevent them from being too large, do not take photos with HDRON. Turn high-definition resolution (HDR) OFF.

 

Tip 2: In the top right corner of the screen next to the white flashlight icon, tap Auto, ON, or OFF, to turn the flash on or off. When taking accident claim photos at night or away from natural sunlight such as in a loading dock, turn the flash ON.

 

View a demonstration of these steps in one or more Transflo videos:

A new document scanning and photo capture user interface is now available when you download or upgrade to the latest release (R6.0 after July 31, 2023). To learn more, see Scan and Send Load Documents.

 

  1. If you or others are injured, call 9-1-1. Turn on your flashing hazard lights and set up flares or traffic cones.

  2. On the Dashboard, tap Main Menu and then scroll down to tap the Safety tile. On some devices, your Dashboard or main page includes a Safety item. On the Dashboard for tablets, tap the Safety tile. You might need to swipe up-down or left-right to locate the Safety menu item.

  3. On the Safety screen, tap Report Accident.

  4. Tap the green Call Hotline button or call 813-386-2319 to obtain a reference number, then tap Start.

  5. The reference number is required. If you still need to get one, tap the phone number to call the accident hotline or manually call +1-813-386-2319 to obtain an incident reference number and enter it on this screen.

    Complete the remaining fields including the date, time, and location of the incident. Your fleet can configure the fields that appear on this screen. What you see might vary from the example images below. Tap Next.

  6. Tap Add Photo to upload an older photo or take a live photo now of the accident:

    • To include a photo already stored on your mobile device, tap the ADD IMAGE icon.

    • To include a new photo in your accident report, aim your camera lens at the scene and then tap the TAKE PHOTO NOW button on your device. Set the flash setting you want the camera to use based on the amount of sunshine or lights at the scene. Choose OFF or ON. To let your camera decide based on current conditions, choose AUTO.

      A small thumbnail image of your photo appears.

  7. You can also upload one or more document pages associated with the accident photo (for example, a BOL, POD, or an accident report from the state or local police):

    1. Tap Add Page.

    2. When Document Detected appears, tap the white circle to capture the document or turn Auto Snap ON to let your camera take the photo for you.

    3. Document Captured appears with a preview. To keep it, press the green check mark button.

  8. To crop or trim the image, drag the blue circles at each corner and then tap Next.

  9. (Optional) You can make any necessary adjustments. The same set of standard options are available: Discard, Rotate, Brightness, Crop, or Format. When done, tap Next.

  10. Repeat these steps to add and format the photos and documents you want to include in your accident report. To remove an item, click X Remove. When ready, tap Submit.

  11. Complete the fields set up by your fleet on the Document Attributes screen and then tap Next.

  12. On the Send Confirmation screen, review everything one more time:

    • To take more photos or attach more pages, tap Back and add them.

    • To remove an item, click X Remove.

    • When ready, tap Send All.

    • (Optional) To delete all photos and documents and start over or cancel the entire accident report, clear or close the app. You can start over with the same reference number or call and get a new one.

  13. After you tap Send All, a confirmation screen appears with a confirmation ID. You can also find the confirmation number in the app notifications or outside the app in your e-mail. Use the confirmation ID if you want to pull up the accident report documents again within the next 14 days at transfloexpress.com.

  14. You can view your accident report now (tap View Document) or tap Close.

  15. To help you identify an accident report later, your notifications show the Accident- prefix in front of the confirmation number.

Tip 1: To optimize camera photos and prevent them from being too large, do not take photos with HDR ON. Turn high-definition resolution (HDR) OFF.

 

Tip 2: When taking accident claim photos at night or away from natural sunlight such as in a loading dock, turn the flash ON.

 

View a demonstration of these steps in one or more Transflo videos: