Resolve Bulk Print Error: Searching for Backup Documentation, No views available, User Cannot Process Documents

Use this article to resolve an error that might result when no view is assigned to an account for a user running Synergize Bulk Print. The user cannot process documents through Bulk Print and might receive the following error message:

An error occurred while searching for backup documentation. There are no views available.

1. Open Bulk Print Preferences

2. Click Synergize Bulk Print and verify which user is running the application

3. Open Synergize EMC, Click Synergize Users, Verify the domain user associated with primaryuser account (in this example administrator is linked to primaryuser)

4. Click Repository, Click UserGroups, Double click group name (in this example is called policy),

The User's group window will open

- Click Users/Groups tab and add domain user linked to primaryuser account

5. Once you add user to the list click Group views and verify if all groups are added to the list.

5. Exit Bulk Print application

6. Go to run, type services.msc and press Enter.

Restart Bulk Print Service and relaunch Bulk Print application